Absolutely Appalling

12/01/2020

It has taken me near a year to be able to come to terms with what happened and to write this review. However I would hate for anyone to go through what I and my family went through with Mears and Jackson. I used Mears and Jacksons to repatriate a family member to Africa who wished to be buried there. The service they provide is shoddy at best. Sophie Jackson who is a Company Director was exceptionally rude and disrespectful. They promised the body will be repatriated in time for the funeral however we went into panic mode when the body was neither repatriated on time as agreed or when they wanted to send the body to a different state(6 hours away) from where the funeral was to be held. All this aggravated by the seemingly intentional lack of communication with the funeral director who was meant to receive the body in Africa and the lack of checking the travel documents properly only for them to realise at the last minute that they had not been sent the correct documents at the airport causing further delays. They then turned round to blame us instead of taking the responsibility as experts to have checked the documents

Most importantly they claim to be professionals in repatriation of bodies but they absolutely are NOT. I even considered taking this up legally for the additional emotional trauma caused by them and the curt responses to my messages, the lack of communication as I had to chase them a number of times and the overall cost and damage to our funeral plans but decided not to to becauseof the emotional stress this might cause the family. Please avoid their service if you possibly can. It isnt worth the heart ache