Abysmal service

17/08/2016

We had a terrible experience with R Banks and Sons. My aunt passed away from cancer. My mum arranged the funeral with my help and when we attended they took the details and a photograph for the Order of Service. The photo had my mum and aunt on and we expressly explained this and my mum offered to cut the photo. despite assurances my mum's photo nearly appeared on the order of service, but thanks to their supplier this was sorted.

We were then messed around when attempting to collect the ashes which were presented divided in 3 as asked, but just in plastic bags.

Disgraceful service, don't bother with them!